Bhalo bet's Privacy Policy — Your data, our responsibility

Bhalo bet (https://bhalobet.click) is a trusted online betting and gaming platform for users in Bangladesh. We understand how valuable your personal information is — which is why privacy protection has been at the heart of our technology and policies from day one.

This privacy policy applies to the bhalo bet website, mobile app (if applicable), and all our services. It takes effect the moment you create an account, place a bet, or simply browse the platform.

For any questions about our Privacy Policy, please reach out to us at (support@bhalobet.click) contact us.

Bhalo bet only collects the information genuinely needed to provide our services. Collecting unnecessary data goes against our policy.

Bhalo bet uses your information only for specific, legitimate purposes. Below is a clear breakdown of what data is used for and why:

• Account Creation & Management: Your name, mobile number, and email are used to maintain your account.
• Identity Verification (KYC): NID information is used to prevent fraud and money laundering.
• Payment Processing: Financial details are required to process deposits and withdrawals.
• Service Improvement: We analyze your usage patterns to continuously improve the platform.
• Customer Support: Your data may be needed to resolve issues and provide support.
• Legal Obligation: Certain data is retained in accordance with regulatory requirements.
• Promotional Communications: Offers and updates are only sent with your consent.

Bhalo bet uses industry-standard technology to keep your data secure. Our servers are hosted in secure data centers and undergo regular security audits.

• SSL/TLS Encryption: All data transmitted to and from the website is encrypted.
• Firewall Protection: Advanced firewalls are in place to block unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security can be added to your account.
• Regular Audits: Independent security experts conduct regular system audits.
• Data Backup: Your data is backed up regularly to prevent any loss in the event of an issue.
• Staff Training: All bhalo bet staff are trained to comply with our privacy policy.

In the event of a data security breach, affected users will be notified within 72 hours and all necessary steps will be taken.

Bhalo bet may share information with certain third parties under limited circumstances and strict conditions. The reasons are outlined clearly below:

• Payment Processors: Mobile Pay, Nagad, Rocket, or bank — only the information required to complete a transaction is shared.
• Game Providers: Only session data is shared with third-party game studios.
• Legal Authorities: Your data may be disclosed in response to a formal request from a court or regulatory authority.
• KYC Partner: Limited data is shared with trusted KYC providers solely for identity verification.

Bhalo bet uses cookies to enhance your experience. Cookies are small files stored in your browser.

• Essential Cookies: Required for login and session management — the site cannot function without these.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand site usage statistics — all data remains anonymous.
• Marketing Cookies: Activated only with your consent — to show you personalized offers.

You can disable all non-essential cookies at any time through your browser settings. Note that turning off certain cookies may affect some features on the site.

As a bhalo bet user, you have the following rights regarding your data. To exercise any of these rights, contact us at support@bhalobet.click.

Bhalo bet strictly does not provide services to anyone under the age of 18. If an underage user creates an account, it will be closed immediately and all associated data will be deleted.

If you believe a minor is using bhalo bet, please contact us at support@bhalobet.click and we will take immediate action.

Bhalo bet does not retain your data longer than necessary. However, certain data must be kept for a defined period to meet legal obligations.

• Account Information: Retained for up to 5 years after account closure for legal compliance purposes.
• Transaction Records: Retained for up to 7 years in accordance with AML regulations.
• Communication Logs: Customer service records are retained for up to 2 years.
• Marketing Consent: Remains active until consent is withdrawn.
• Analytics data: Retained anonymously for up to 2 years.

Bhalo bet may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

• For major changes, you will receive an email or SMS notification at least 14 days in advance.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance.

For any questions, concerns, or requests regarding our Privacy Policy, please get in touch. The bhalo bet privacy team is always ready to help.